The easiest way to know who's working, who's absent, and what needs management attention — today. Real-time workforce visibility and accountability for high-performance call centres.
Every unplanned absence, every unresolved lateness, every payroll dispute started with a manager not seeing the problem early enough. Manual processes turn small issues into expensive ones.
Unplanned absences leave you short-staffed and blow your service levels for the day.
Incomplete records turn into "he-said-she-said" arguments that HR spends hours untangling.
Managers waste hours compiling reports by hand instead of actually managing the floor.
By the time you notice a trend, the cost has already been paid — in productivity and morale.
The cost is not only the absence itself — it is the time it takes to notice it, the inconsistency in how it is handled, and the disputes that follow.
WorkTrac Pro closes that gap in real time.
One dashboard answers every question a call centre manager should never have to ask twice.
Who is at their desk and on shift right now.
Who did not arrive — and who keeps not arriving.
Approved, pending, and historic leave at a glance.
Patterns by person, team, day, and site over time.
Lateness, NCNS, AWOL and leave abuse flagged instantly.
Drill from the whole operation down to a single team member.
WorkTrac Pro answers all of it — immediately.
This is not an attendance tool. It is a workforce visibility platform built to change your operational results.
Spot repeat offenders early and act before patterns become culture.
Every member, leader, and manager is held to the same transparent standard.
Reclaim the hours spent compiling attendance and leave reports by hand.
Forecast demand and schedule against real, not assumed, availability.
A single, consistent record — captured and signed off by the responsible leader — ends "he-said-she-said" payroll arguments.
See your whole floor — or every site — from one dashboard, in real time.
Give Ops and HR the exact view they need, scoped to their span of control.
Alerts route to the right manager instantly, so nothing waits until month-end.
We do not just list features. Every capability here exists to change a result your operation cares about.
See who is present, absent, on leave, or running late — across every team and site — the moment it happens, not after the shift ends.
Configurable rules flag lateness, absences, and repeat offenders automatically, so management attention goes exactly where it is needed.
Track every leave type, spot leave abuse, and keep a clean, defensible record that ends payroll disputes before they start.
Map divisions, teams, and reporting lines to your real org chart, giving each manager visibility only over the people they own.
Every team leader follows the exact same late and absence procedure — every time, without exception — keeping you fair and defensible.
Replace hours of manual report compilation with visual reports that surface attendance trends and at-risk members before they escalate.
Every action is logged with the date and the person who recorded it, giving HR and management a clear, defensible paper trail for hearings, grievances, and CCMA cases.
Replace gut feel with real numbers. Know exactly where your attendance challenges sit and prove improvement over time.
Centralise employee records, leaver processing, and disciplinary documentation so nothing is lost in a spreadsheet or a drawer.
WorkTrac Pro connects with leading Workforce Management tools to sync your teams, schedules, and attendance data automatically — so you add attendance tracking without ripping out the stack you already run.
Running a proprietary WFM built in-house? WorkTrac Pro integrates with bespoke and custom-built workforce management systems, so your existing investment keeps working — Pro layers attendance visibility and accountability on top of it.
New hires, leavers, and role changes push straight from your WFM into WorkTrac Pro — no manual re-entry.
Divisions, teams, and reporting lines mirror your WFM org chart, so every manager sees the right span of control.
Schedules, shifts, and leave feed across automatically, keeping attendance records aligned with your WFM source of truth.
A one-way push from your WFM keeps WorkTrac Pro in sync — your leaders never type the same name twice.
Pro enhances your WFM with attendance visibility and disciplinary workflow — it does not replace the stack you already trust.
Your WFM stays the source of truth for scheduling. WorkTrac Pro adds the attendance visibility and disciplinary workflow your WFM was never built to handle.
WorkTrac Pro scales with your operation — wherever your agents sit.
One floor, one team, full visibility — without the admin overhead.
Hundreds of agents, multiple teams, one source of truth across the floor.
Multiple clients and campaigns, each isolated in their own secure tenant.
Roll up every site into a single operational view or drill into any one.
Track visibility and adherence for work-from-home agents the same as on-site.
Mixed on-site and remote rosters managed under one consistent process.
The alternatives leave you blind, inconsistent, and exposed. WorkTrac Pro does not.
Replace
Paper Registers
Lost, illegible, and impossible to report on.
A permanent, searchable, timestamped digital record for every person, every day.
Replace
Excel Spreadsheets
Manual, error-prone, and out of date the moment you save.
Live data that updates as attendance happens — no version control, no merges.
Replace
Disconnected HR Systems
Attendance, leave, and discipline live in separate worlds.
Attendance, leave, and disciplinary workflow in one connected platform.
Replace
Manual Tracking Processes
Inconsistent across leaders and impossible to audit.
One enforced, consistent process every leader follows, with a full audit trail.
Simple. Structured. Scalable.
Log present, absent, late, or leave statuses for each team member daily.
The system detects patterns and triggers the correct disciplinary stage automatically.
Team leaders acknowledge alerts and follow guided disciplinary steps consistently.
HR and management review trends and export reports for review meetings or hearings.
The more seats you add, the less you pay per user. Every plan includes the full WorkTrac Pro attendance management suite.
1–100 seats
Perfect for growing contact centres getting started with consistent attendance management.
101–250 seats
For expanding operations that need deeper insights across multiple teams.
251–500 seats
Built for large contact centres managing complex multi-team operations.
500+ seats
Maximum value for high-volume operations with enterprise-grade needs.
A once-off setup fee applies. All prices exclude VAT. Additional Super User licenses charged at R250 per license. Need a custom plan? Contact us
Once-off setup fees payable per seat band
| Seats (Users) | Standard Setup Fee |
|---|---|
| 10–49 | R3,500 |
| 50–99 | R5,500 |
| 100–249 | R7,500 |
| 250–499 | R10,000 |
Straight answers — no buzzwords.
Book a personalised demo and we'll walk you through exactly how WorkTrac Pro can bring consistency, compliance, and clarity to your attendance management process.
Every day without real-time workforce visibility is a day you are managing blind. Get your teams onto WorkTrac Pro before the next absence costs you another shift.
Questions? Contact us at support@worktracpro.co.za